Take inspection requests from a public link

The booking link covered elsewhere in this section is for a job that already exists — you create the inspection, then send that client a link to pick a time. The public request link works the other way round: it's a single, permanent link that anyone can use to ask you for an inspection you haven't heard about yet.

Put it on your website, in your email signature, or on a business card. It never changes unless you decide it should.

What happens when someone sends a request

1. A visitor opens your link and describes the property, says what they need inspected, and leaves their contact details.
2. If you've set your working hours, they can also pick a time from your open slots — or tell you they're flexible. If you haven't, they just send the request and you schedule it afterwards.
3. Eave creates a draft inspection on your account with the address, their name, email and phone already filled in, and their description saved as the request notes.
4. You get a notification, a push on your phone, and an email.
5. You open the inspection and click Confirm or Decline, exactly like a booking request. Then use Complete Draft to add the fee, agents, agreement and everything else a client never sees.

Nothing is booked and nothing is sent to the visitor on your behalf until you act. A request is a lead, not a commitment.

Turning it on

Go to the Scheduling page, Links tab (or Settings → Account → Scheduling), and switch on Accept inspection requests online. Your link appears underneath with a Copy link button.

You do not need working hours configured. The link works either way — availability only decides whether visitors can pick a time themselves. The card says which of the two you're in. If you'd like them to pick, see Configure your availability.

• Download QR code — a scannable code for the same link, as SVG (best for print — it stays sharp at any size) or PNG. Put it on a yard sign, a business card, or the back of a van; a phone camera opens your request page.
• Customize questions — change the questions your form asks. See below.
• Preview as a visitor — opens your request page with your real branding and availability, so you can see it the way a stranger would. Nothing you do there is saved or sent.
• Generate a new link — replaces your link with a fresh one and stops the old one working. Use it if the link has ended up somewhere you'd rather it hadn't, and remember to update anywhere you've published it — including any QR code you've printed.

Customize your questions

By default your form asks one question — "What do you need inspected?" — as a free-text box. Click Customize to add your own, using the same field editor you use for templates: text, number, yes/no, dropdown, multi-select, rating, and date fields (photo and issues fields aren't offered here, since requests never generate report findings). Mark any question required, add help text, drag them into order, and set a condition so a question only appears when an earlier answer calls for it.

Next to Add question, Generate with AI builds or edits the questions from a plain-English description — e.g. "Add a question asking how many bedrooms and bathrooms the property has." It edits the form you already have in place, so existing questions you don't mention are left alone, and nothing saves until you review the result. See Editing a template for more on how it works.

Editing your questions never rewrites a request someone already sent — each answer is saved with the question exactly as it read at the time. If you'd rather start over, Reset to the default question puts the form back to the single free-text question every inspector starts with.

What the visitor sees

A page with your business name and logo, roughly how long an inspection takes, and three steps: the property, a preferred time (when you publish availability), and their details. Only the address, a description, and a name are required — asking a stranger for more than that is how a lead turns into a closed tab.

The page tells them plainly that sending the form doesn't book anything, and that you'll confirm.

Requests and your other bookings

A request that names a specific time holds that slot while it's waiting on you, exactly like a booking request does. Two people can't request the same Tuesday morning, and the slot frees up the moment you decline.