[{"data":1,"prerenderedAt":450},["ShallowReactive",2],{"help-\u002Fhelp\u002Fpayments\u002Fcollecting-payment":3,"help-nav":233,"help-surround-\u002Fhelp\u002Fpayments\u002Fcollecting-payment":445},{"id":4,"title":5,"body":6,"category":223,"description":224,"extension":225,"icon":226,"meta":227,"navigation":228,"path":229,"seo":230,"stem":231,"__hash__":232},"help\u002Fhelp\u002F06.payments\u002F3.collecting-payment.md","Collecting payment on an inspection",{"type":7,"value":8,"toc":214},"minimark",[9,24,31,36,39,55,65,69,72,77,107,122,126,129,159,165,169,180,194,198],[10,11,12,13,18,19,23],"p",{},"Once your ",[14,15,17],"a",{"href":16},"\u002Fhelp\u002Fpayments\u002Fsetting-up-stripe","Stripe account is ready"," and an inspection has a fee, a ",[20,21,22],"strong",{},"Payment"," card appears on the inspection page. From here you create the pay link, share it, and watch it settle.",[10,25,26],{},[27,28],"img",{"alt":29,"src":30},"The Payment card with link creation buttons","\u002Fhelp-media\u002Fpayments-inspection-status.png",[32,33,35],"h2",{"id":34},"create-the-pay-link","Create the pay link",[10,37,38],{},"The card offers two ways to start:",[40,41,42,49],"ul",{},[43,44,45,48],"li",{},[20,46,47],{},"Create link & email"," — creates the link and emails it to the client(s) right away.",[43,50,51,54],{},[20,52,53],{},"Create link only"," — creates the link without sending anything, so you can copy and share it yourself (text, your own email, etc.).",[56,57,58],"note",{},[10,59,60,61,64],{},"The inspection needs a ",[20,62,63],{},"fee greater than $0"," before you can request payment. If there's no fee yet, the card prompts you to set one first.",[32,66,68],{"id":67},"share-and-manage-the-link","Share and manage the link",[10,70,71],{},"Once a link exists, the card shows it with quick actions:",[10,73,74],{},[27,75],{"alt":76,"src":30},"Payment card with an active link",[40,78,79,85,91,101],{},[43,80,81,84],{},[20,82,83],{},"Copy link"," — copy the pay URL to share however you like.",[43,86,87,90],{},[20,88,89],{},"Remind client to pay"," — re-send the pay email anytime.",[43,92,93,96,97,100],{},[20,94,95],{},"Regenerate link"," — issue a fresh link. The ",[20,98,99],{},"old link stops working"," — useful if the old one leaked or you want to invalidate it.",[43,102,103,106],{},[20,104,105],{},"Disable"," — turn off online payment for this inspection entirely.",[56,108,109],{},[10,110,111,112,114,115,117,118,121],{},"Emailing the link (via ",[20,113,47],{}," or ",[20,116,89],{},") sends it only to the ",[20,119,120],{},"client(s) who have an email",". The buyer's agent and other report recipients are not asked to pay.",[32,123,125],{"id":124},"payment-status-on-the-card","Payment status on the card",[10,127,128],{},"The card reflects where the payment stands:",[40,130,131,137,147,153],{},[43,132,133,136],{},[20,134,135],{},"Awaiting payment"," — the link is live and unpaid.",[43,138,139,142,143,146],{},[20,140,141],{},"Paid online"," — the client paid through the link. Refunds are handled from your ",[14,144,145],{"href":16},"Stripe dashboard",".",[43,148,149,152],{},[20,150,151],{},"Bank payment processing"," — the client started a bank transfer; it usually clears within 1–4 business days and the inspection is marked paid automatically once it does.",[43,154,155,158],{},[20,156,157],{},"Bank transfer failed"," — an ACH payment didn't go through. No money was taken, and the client is automatically emailed a link to try again.",[10,160,161],{},[27,162],{"alt":163,"src":164},"Payment card showing a paid inspection","\u002Fhelp-media\u002Fpayments-paid.png",[32,166,168],{"id":167},"recording-cash-or-check-manual-payments","Recording cash or check (manual payments)",[10,170,171,172,175,176,179],{},"Not every client pays online. To record a cash or check payment, open the inspection's ",[20,173,174],{},"Deliver"," page and set the ",[20,177,178],{},"Paid"," date. This marks the inspection paid without involving Stripe, exactly as it always has.",[181,182,183],"warning",{},[10,184,185,186,189,190,193],{},"If a payment was collected online and you later ",[20,187,188],{},"clear the Paid date",", Eave asks you to confirm — because clearing it does ",[20,191,192],{},"not"," refund the client. Issue refunds from your Stripe dashboard; clearing the date only un-marks the inspection (and re-opens the pay link).",[32,195,197],{"id":196},"related","Related",[40,199,200,207],{},[43,201,202,203,146],{},"Send pay links automatically instead of by hand — ",[14,204,206],{"href":205},"\u002Fhelp\u002Fpayments\u002Fautomatic-payment-emails","Automatic payment emails & reminders",[43,208,209,210,146],{},"Keep the report locked until the client pays — ",[14,211,213],{"href":212},"\u002Fhelp\u002Fpayments\u002Frequire-payment-for-report","Require payment to view report",{"title":215,"searchDepth":216,"depth":216,"links":217},"",2,[218,219,220,221,222],{"id":34,"depth":216,"text":35},{"id":67,"depth":216,"text":68},{"id":124,"depth":216,"text":125},{"id":167,"depth":216,"text":168},{"id":196,"depth":216,"text":197},"Payments","Create and share a pay link, track its status, and record cash or check payments 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reports","\u002Fhelp\u002Forganization\u002Fsharing-templates-reports","help\u002F11.organization\u002F2.sharing-templates-reports",[446,448],{"title":369,"path":16,"stem":370,"description":447},"Connect Stripe once so you can accept online payments and get paid out to your bank.",{"title":373,"path":374,"stem":375,"description":449},"Walk through the public pay page from the client's point of view — the fee, payment methods, and getting to their report.",1789674671908]