[{"data":1,"prerenderedAt":373},["ShallowReactive",2],{"help-\u002Fhelp\u002Fpayments\u002Fclient-payment-experience":3,"help-nav":153,"help-surround-\u002Fhelp\u002Fpayments\u002Fclient-payment-experience":368},{"id":4,"title":5,"body":6,"category":143,"description":144,"extension":145,"icon":146,"meta":147,"navigation":148,"path":149,"seo":150,"stem":151,"__hash__":152},"help\u002Fhelp\u002F06.payments\u002F4.client-payment-experience.md","What clients see when they pay",{"type":7,"value":8,"toc":136},"minimark",[9,13,20,25,50,65,69,82,86,97,103,117],[10,11,12],"p",{},"When you share a pay link (or it's emailed automatically), the client opens it in their browser — no account or login required. The page shows your branding, the property address, and a simple, secure checkout.",[10,14,15],{},[16,17],"img",{"alt":18,"src":19},"The public pay page","\u002Fhelp-media\u002Fpayments-client-page.png",[21,22,24],"h2",{"id":23},"the-pay-page","The pay page",[26,27,28,37,43],"ul",{},[29,30,31,32,36],"li",{},"The ",[33,34,35],"strong",{},"property address"," and your inspector card (logo\u002Fname, email, and phone) so the client knows exactly what and whom they're paying.",[29,38,31,39,42],{},[33,40,41],{},"inspection fee",", shown clearly.",[29,44,45,46,49],{},"A ",[33,47,48],{},"Pay"," button that opens Stripe's secure, hosted checkout.",[10,51,52,53,56,57,60,61,64],{},"Card, Apple Pay, and Google Pay payments are confirmed ",[33,54,55],{},"instantly"," — the client lands back on a \"Paid\" screen right away. Bank transfers (ACH) show a ",[33,58,59],{},"processing"," state and clear within ",[33,62,63],{},"1–4 business days",".",[21,66,68],{"id":67},"if-an-agreement-isnt-signed-yet","If an agreement isn't signed yet",[10,70,71,72,77,78,81],{},"When the inspection has a ",[73,74,76],"a",{"href":75},"\u002Fhelp\u002Fagreements\u002Foverview","pre-inspection agreement"," the client hasn't signed, the pay page shows a gentle nudge to ",[33,79,80],{},"sign the agreement first",". It's informational — paying is never blocked on signing, but signing first keeps the client on the intended path.",[21,83,85],{"id":84},"after-paying","After paying",[10,87,88,89,92,93,96],{},"Once payment is confirmed, the client sees a ",[33,90,91],{},"Paid"," confirmation with the amount. If the report is published, a ",[33,94,95],{},"View your report"," button takes them straight to it.",[10,98,99],{},[16,100],{"alt":101,"src":102},"The paid confirmation with a link to the report","\u002Fhelp-media\u002Fpayments-client-paid.png",[104,105,106],"note",{},[10,107,108,109,112,113,116],{},"For a ",[33,110,111],{},"bank transfer",", the report unlocks only once the transfer ",[33,114,115],{},"clears"," (1–4 business days), not the moment it's started. This protects you the same way waiting for a check to clear does. Clients who need the report immediately can choose a card or wallet instead.",[118,119,120],"warning",{},[10,121,122,123,126,127,130,131,135],{},"If a pay link has been disabled or replaced (or online payment was turned off), the client sees ",[33,124,125],{},"\"This payment link is no longer active\""," and is told to contact you directly. Use ",[33,128,129],{},"Copy link"," on the ",[73,132,134],{"href":133},"\u002Fhelp\u002Fpayments\u002Fcollecting-payment","Payment card"," to share the current link.",{"title":137,"searchDepth":138,"depth":138,"links":139},"",2,[140,141,142],{"id":23,"depth":138,"text":24},{"id":67,"depth":138,"text":68},{"id":84,"depth":138,"text":85},"Payments","Walk through the public pay page from the client's point of view — the fee, payment methods, and getting to their report.","md","i-heroicons-user",{},true,"\u002Fhelp\u002Fpayments\u002Fclient-payment-experience",{"title":5,"description":144},"help\u002F06.payments\u002F4.client-payment-experience","PIjwKjjB3fn1haYcVtq0-wgMIIo9mcqguyMLddQkeKs",[154,176,201,222,255,279,303,324,333,346,355],{"title":155,"path":156,"stem":157,"children":158,"page":175},"Getting Started","\u002Fhelp\u002Fgetting-started","help\u002F01.getting-started",[159,163,167,171],{"title":160,"path":161,"stem":162},"Welcome to 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inspection","\u002Fhelp\u002Fagreements\u002Fmanaging-agreements","help\u002F05.agreements\u002F4.managing-agreements",{"title":143,"path":280,"stem":281,"children":282,"page":175},"\u002Fhelp\u002Fpayments","help\u002F06.payments",[283,287,291,294,295,299],{"title":284,"path":285,"stem":286},"Payments overview","\u002Fhelp\u002Fpayments\u002Foverview","help\u002F06.payments\u002F1.overview",{"title":288,"path":289,"stem":290},"Set up your Stripe account","\u002Fhelp\u002Fpayments\u002Fsetting-up-stripe","help\u002F06.payments\u002F2.setting-up-stripe",{"title":292,"path":133,"stem":293},"Collecting payment on an inspection","help\u002F06.payments\u002F3.collecting-payment",{"title":5,"path":149,"stem":151},{"title":296,"path":297,"stem":298},"Require payment to view report","\u002Fhelp\u002Fpayments\u002Frequire-payment-for-report","help\u002F06.payments\u002F5.require-payment-for-report",{"title":300,"path":301,"stem":302},"Automatic payment emails & reminders","\u002Fhelp\u002Fpayments\u002Fautomatic-payment-emails","help\u002F06.payments\u002F6.automatic-payment-emails",{"title":304,"path":305,"stem":306,"children":307,"page":175},"Settings","\u002Fhelp\u002Fsettings","help\u002F07.settings",[308,312,316,320],{"title":309,"path":310,"stem":311},"Set a default inspection fee","\u002Fhelp\u002Fsettings\u002Fdefault-fee","help\u002F07.settings\u002F1.default-fee",{"title":313,"path":314,"stem":315},"Add your signature","\u002Fhelp\u002Fsettings\u002Fsignatures","help\u002F07.settings\u002F2.signatures",{"title":317,"path":318,"stem":319},"Set a public-facing email","\u002Fhelp\u002Fsettings\u002Fpublic-email","help\u002F07.settings\u002F3.public-email",{"title":321,"path":322,"stem":323},"Business profile & licensing","\u002Fhelp\u002Fsettings\u002Fbusiness-profile","help\u002F07.settings\u002F4.business-profile",{"title":325,"path":326,"stem":327,"children":328,"page":175},"Billing","\u002Fhelp\u002Fbilling","help\u002F08.billing",[329],{"title":330,"path":331,"stem":332},"Subscriptions & billing","\u002Fhelp\u002Fbilling\u002Fsubscriptions","help\u002F08.billing\u002F1.subscriptions",{"title":334,"path":335,"stem":336,"children":337,"page":175},"Repair Requests","\u002Fhelp\u002Frepair-requests","help\u002F09.repair-requests",[338,342],{"title":339,"path":340,"stem":341},"Repair requests","\u002Fhelp\u002Frepair-requests\u002Foverview","help\u002F09.repair-requests\u002F1.overview",{"title":343,"path":344,"stem":345},"Building a repair request","\u002Fhelp\u002Frepair-requests\u002Fbuilding-a-repair-request","help\u002F09.repair-requests\u002F2.building-a-repair-request",{"title":347,"path":348,"stem":349,"children":350,"page":175},"iOS App","\u002Fhelp\u002Fios-app","help\u002F10.ios-app",[351],{"title":352,"path":353,"stem":354},"Using Eave on iOS","\u002Fhelp\u002Fios-app\u002Foverview","help\u002F10.ios-app\u002F1.overview",{"title":356,"path":357,"stem":358,"children":359,"page":175},"Organization","\u002Fhelp\u002Forganization","help\u002F11.organization",[360,364],{"title":361,"path":362,"stem":363},"Inviting members","\u002Fhelp\u002Forganization\u002Finviting-members","help\u002F11.organization\u002F1.inviting-members",{"title":365,"path":366,"stem":367},"Sharing templates & reports","\u002Fhelp\u002Forganization\u002Fsharing-templates-reports","help\u002F11.organization\u002F2.sharing-templates-reports",[369,371],{"title":292,"path":133,"stem":293,"description":370},"Create and share a pay link, track its status, and record cash or check payments manually.",{"title":296,"path":297,"stem":298,"description":372},"Keep published reports locked behind payment, with safeguards so a client is never trapped.",1789674671933]