[{"data":1,"prerenderedAt":96},["ShallowReactive",2],{"changelog-\u002Fchangelog\u002Fclient-messages":3},{"id":4,"title":5,"body":6,"date":77,"description":78,"emailSummary":79,"extension":80,"highlights":81,"image":87,"imageWidth":87,"meta":88,"navigation":89,"path":90,"seo":91,"stem":92,"tags":93,"__hash__":95},"changelog\u002Fchangelog\u002F0031.client-messages.md","Thank-you notes and review requests",{"type":7,"value":8,"toc":73},"minimark",[9,13,70],[10,11,12],"p",{},"A quick thank-you, and a nudge to leave a review a couple of days later, go a\nlong way. Now Eave can send both for you.",[14,15,16,36,42,56],"ul",{},[17,18,19,23,24,27,28,31,32,35],"li",{},[20,21,22],"strong",{},"Write it once."," Open ",[20,25,26],{},"Client Messages"," in the sidebar and start from the\n",[20,29,30],{},"Thank you"," or ",[20,33,34],{},"Leave us a review"," example. Merge fields fill in each\nclient's name, the property address, the inspection date, and links to the\nreport and your review page.",[17,37,38,41],{},[20,39,40],{},"Pick when it goes out."," Each message can send automatically when you\npublish the report, when the client can first open it, when they pay, when\nthey sign the agreement, or the first time they view the report. Add a wait\nof a few hours or days, or keep it manual-only.",[17,43,44,47,48,51,52,55],{},[20,45,46],{},"Add your review link."," Paste your Google (or Yelp, or any other) review\nlink in ",[20,49,50],{},"Settings → Business",", and the ",[20,53,54],{},"Review link"," merge field turns\ninto a \"Leave a review\" button-style link.",[17,57,58,61,62,65,66,69],{},[20,59,60],{},"See and control every send."," The new ",[20,63,64],{},"Client messages"," card on an\ninspection's ",[20,67,68],{},"Deliver"," step lists what's scheduled and what went out.\nCancel a scheduled message, send it now, or write a one-off message and send\nyourself a test first.",[10,71,72],{},"Organization admins can share a message with the whole team, so every\ninspector's clients get the same follow-up.",{"title":74,"searchDepth":75,"depth":75,"links":76},"",2,[],"2026-10-11","Send clients follow-up emails like a thank-you or a request for a Google review, automatically after a step in the inspection or by hand.","You can now follow up with clients without leaving Eave. Write a message once, like a thank-you note or a request for a Google review, and choose when it goes out: after you publish, once the client can open the report, after payment, after the agreement is signed, or the first time they view the report. Add a delay of a few hours or days, or send any message by hand from an inspection's Deliver step.","md",[82,83,84,85,86],"Write reusable client messages with merge fields like the client's first name and the property address","Send automatically after publishing, payment, signing, or the first report view, with an optional delay","Add your Google review link once and drop it into any message","Send any message by hand from the Deliver step, with a test copy to yourself first","Clients can unsubscribe from follow-ups without missing their report or payment emails",null,{},true,"\u002Fchangelog\u002Fclient-messages",{"title":5,"description":78},"changelog\u002F0031.client-messages",[94],"Clients","RrnCO76_aoyu_PTdexLWqW3j_-5CB0YTpo24jUSdg4g",1791856588532]